SMS Terms & Conditions

Program Description

By providing your mobile phone number and opting in, you consent to receive SMS text messages from Xcel Primary Care regarding:

• Appointment reminders
• Appointment confirmations
• Scheduling updates
• Billing notifications
• Important healthcare-related communications

These messages are intended to support your care and administrative coordination.

  1. Message Frequency

Message frequency varies depending on your appointment activity and interaction with our practice.

  1. Message & Data Rates

Message and data rates may apply. Charges depend on your mobile carrier and service plan.

  1. Opt-In Consent

You may opt in to receive SMS messages by:

• Signing a patient intake form
• Providing written authorization

Consent to receive SMS messages is not a condition of receiving medical treatment.

  1. Opt-Out Instructions

You may opt out at any time by replying:

STOP

After you send STOP, you will receive a confirmation message and will no longer receive SMS communications from us unless you re-enroll.

  1. Help Instructions

For assistance, reply:

HELP

Or contact us directly:

Xcel Primary Care
Phone: (703) 349-5200

  1. Privacy & HIPAA

We respect your privacy and protect your health information in accordance with federal and state law, including HIPAA.

SMS messages may contain limited healthcare-related information such as appointment date and time. We do not send highly sensitive medical details via text message.

For more information, please review our Privacy Policy at:
https://www.xcelprimarycare.com/hipaa

  1. Data Sharing

We do not sell, rent, or share your mobile number with third parties for marketing purposes.

Your information may be shared with service providers solely for the purpose of delivering SMS communications on our behalf and in compliance with HIPAA where applicable.

  1. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

  1. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with a revised effective date.

By providing your mobile number, you agree to receive recurring automated text messages from Xcel Primary Care. Consent is not required as a condition of treatment. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

 

Last Updated: 02/28/2026

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